
 Software support is available from PCI to help solve your problems, whether 
 they are of a technical or applications nature. Support is provided on an 
 annual basis through a Software Update Program, which entitles you to the 
 following:

 - bug reporting procedures
 - bug fixes by way of updates
 - one software update per year
 - assistance in the use of PCI software, by telephone, fax, and E-mail
 - 1-800 number software support (U.S. and Canada only)
 - subscription to the "EASI>Reading" newsletter

 Please call your PCI representative or authorized reseller to obtain more 
 information.

1	Before you contact us:

 Before contacting Technical Support, take the following steps:

 - Make sure that your hardware and peripherals are set up correctly and that
   all cable connections are secure.
 - Make sure that your hardware meets the minimum system requirements as 
   outlined in the PCI Installation Manual provided for your system.
 - Consult your PCI manuals. They should answer most of your questions.
 - Read the Release Notes shipped with your copy of the software.

 If you still require Technical Support, please have the following information 
 ready to assist the Support Engineer answering your question:

 - your Support code number
 - product name
 - product version
 - computer system and O/S version
 - exact error message, if any
 - steps to re-create the problem
 - your phone, fax, and E-mail numbers

1	Sending faxes and electronic mail

 Send faxes to the following number:

   (905)764-9604.

 The following is a summary of current E-mail addresses and their uses 
 (all PCI employees have E-mail addresses in the form lastname@pci.on.ca):

   support@pci.on.ca    - questions to technical support department
   sales@pci.on.ca      - requests for sales information
   education@pci.on.ca  - requests for course schedules and information
   bug-report@pci.on.ca - submitting problem reports on PCI products
   ideas@pci.on.ca      - ideas and suggestions for future versions of PCI 
                          products
   discuss@pci.on.ca    - a mailing list for PCI staff and users to discuss 
                          common issues and share hints and suggestions. 
                          Send EMail to discuss-request@pci.on.ca to be put 
                          on the mailing list.
   announce@pci.on.ca   - a mailing list for PCI product announcements and 
                          information. Send EMail to announce-request@pci.on.ca
                          to be put on the mailing list.

1	Writing to Technical Support

 Write to PCI at the following address:

   PCI
   50 West Wilmot St.
   Richmond Hill, ON
   L4B 1M5
   Canada
   Attention: Technical Support
